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EXCHANGES AND RETURNS

 

The consumer has the right of free withdrawal in contracts concluded at a distance or concluded outside the establishment in accordance with paragraph 1 of Article 10 of Decree-Law no. 24/2014 of 14 February, as amended by Law no. 47/2014.

You can make exchanges or return items from the online store, where for the return / exchange the customer will have to send an email describing the items in question and ref. order, and send us the items to exchange to our address.

To exercise the right of withdrawal, the Customer will have to return, with registration, within 14 days from the receipt of the order, all material received. This material must be new, complete and packaged as delivered, and the products must be returned to us in their original condition.

For the return of the order, the customer must send the respective invoice with his data (name, address and telephone number) attached to the order, and send it to Rua Joaquim Inácio da Silva n 15, 7630-468 São Luis. This right of return can only be accepted for products in their original state, packaged and complete (packaging, accessories, manuals).

Products returned incomplete, damaged or used by the customer will not be accepted.

In case of exercise of the right of withdrawal, SW SUP of António Carlos Patricio Vaz Pereira with NIF 243538383 will do its best to reimburse the client quickly, safeguarding, however, that this period will depend on the evaluations that will be carried out on the material, with a duration maximum of 15 days (counting from the same arrival at our headquarters). The customer will be reimbursed by bank transfer, for this the NIB will be requested via email.

The value of shipping costs, if applicable, will not be refunded since they are expenses outside the scope of the service purchased.

In case of exchange for another product, the Customer will be able to contact our online store, and make the exchange within 30 days, from receipt of the product, maintaining the obligation to present the product for exchange in the original conditions with the invoice. of purchase.

SW SUP does not accept returns in situations where the modalities and times foreseen by the competent legislation for the communication of the retraction exercise have not been respected; or if the product is not packaged in the original packaging or is not accompanied by all the original content.

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